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Overlook Farm NY Privacy Policy

Effective Date: August 14, 2026

Overlook Farm NY LLC ("Overlook Farm NY," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.


This Privacy Policy explains how we collect, use, and protect information provided through our website, https://overlookfarmny.com/, our contact forms, and other communications with Overlook Farm NY.


Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Your name
  • Email address
  • Telephone or mobile phone number
  • Information contained in messages or inquiries you submit to us
  • Information relating to flower purchases, CSA subscriptions, events, workshops, appointments, or other services you request


We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, and website usage information.


How We Use Your Information

We may use the information you provide to:

  • Respond to questions and inquiries
  • Communicate with you regarding products or services you have requested
  • Process or coordinate orders, CSA subscriptions, appointments, workshops, events, pickups, or deliveries
  • Provide customer service
  • Send information that you have specifically requested
  • Send text messages when you have provided the required consent
  • Maintain records of communications and consent
  • Improve our website, products, and services
  • Comply with applicable legal and regulatory requirements


Text Messaging / SMS

If you voluntarily provide your mobile telephone number and separately consent to receive customer care SMS text messages from Overlook Farm NY LLC, we may use that number to send customer care SMS text messages related to your interactions with us or information you have requested.


Message frequency varies depending on your interactions with us and the services or information you have requested.


Message and data rates may apply.


You may opt out of text messaging at any time by replying STOP to a message from us. You may also use QUIT, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE, or END to request that text messages stop.


Consent to receive text messages is not a condition of purchasing any product or service from Overlook Farm NY.


We do not use consent to receive SMS messages as permission to send unrelated messages from other businesses or organizations.


No Sale or Sharing of SMS Opt-In Information

 We do not sell, rent, lease, or share your mobile telephone number or SMS opt-in information with third parties for their own marketing or promotional purposes. Mobile numbers and SMS opt-in information may be disclosed only to service providers acting on our behalf as necessary to provide our services, or when disclosure is required by law. 


How We Share Information

We may share information with service providers that assist us in operating our business, website, communications systems, payment processing, scheduling, or other business functions.

These service providers may process information only as necessary to provide services to us and are not authorized to use your information for their own independent marketing purposes.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, property, customers, or business.


Data Sharing and Disclosure

Your personal data, including your mobile number and SMS opt-in data, will not be transferred to external organizations for their own purposes or for marketing.

Your data will not be transferred to external organizations.

Any disclosure of personal data is limited to contracted service providers only as necessary for service delivery or operational support.

All contracted service providers are required to protect your information under confidentiality and data protection obligations.


Cookies and Website Technologies

Our website and third-party services used on our website may use cookies or similar technologies to provide website functionality, security, analytics, or other services.

Third-party services may have their own privacy policies governing their collection and use of information.


Data Security

We take reasonable administrative, technical, and organizational measures to protect information we collect from unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.


Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.


Your Choices

You may contact us to:

  • Request information about personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Withdraw consent to receive SMS messages
  • Request that we stop contacting you through a particular communication method


SMS opt-out requests may also be submitted by replying STOP or another recognized opt-out request to an Overlook Farm NY text message.


Support and Contact for SMS Messages

For assistance with SMS messages, reply HELP to an Overlook Farm NY text message or contact Overlook Farm NY LLC at 585-531-3600 or team@overlookfarmny.com.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the revised policy will be posted on this page with an updated effective date.


Contact Us

If you have any questions about this Privacy Policy or about text messages you receive from us, please contact the message sender directly using the contact details provided in the message you received. 

For further assistance, reply HELP to a text message or contact Overlook Farm NY LLC at 585-531-3600 or team@overlookfarmny.com.


Overlook Farm NY LLC

7011 County Road 12
Naples, NY 14512
United States

Phone: 585-531-3600
Email: team@overlookfarmny.com


If you have any questions about this Privacy Policy or our text messaging practices, please contact us by email, phone, or mail using the contact information provided above.


 Consumer Contact Method

  • Use the contact information included in the text message to ask questions or request assistance.
  • Contact the sender for any privacy-related concerns about your messages.
  • Keep the original message so you can refer to the sender’s contact details when needed.


Related Document: SMS Terms and Conditions

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